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SMVAF News - SMVAF continues assiduous customer service at SITF 2015

11 September, 2015 - Keeping in line with our 'Sesizondzele Nakuwe' tagline which means taking our services closer to the nation, the Sincephetelo Motor Vehicle Accidents Fund (SMVAF) continued with its pursuit of providing superior customer service to her clientele through participation in this year's Swaziland International Trade Fair (SITF). Themed 'Development Unusual: Advancing Businesses towards Vision 2022', the 2015 SITF proved as a mechanism for the Fund to engage with organisations and individuals from various sectors of the country's economy and beyond, to highlight the benefits that the Fund offers to motor vehicle accident victims, whilst also drawing attention to the achievements and strides the organisation has undertaken towards decentralising its services.

Held from 29 August - 04 September at the Mavuso Trade and Exhibition Centre, the MVA stall was a hive of activity throughout the fair with current clients checking on the progress of their claims, and prospective clients taking an interest in how the Fund goes about its core business of indemnifying road accident victims. So busy was the stall that even His Majesty King Mswati III took time to visit the MVA stand and was educated on the operations of the parastatal.

Dumisa Dlamini, the Fund's Stakeholder Management Officer, was tasked with the responsibility of explaining to the King exactly how the Fund functions. Dlamini clarified that the MVA Fund was an organisation that commenced operations under the fuel levy system on the 1st January 1988. He said that the Fund was established by an Act of Parliament under the Motor Vehicles Accidents Act No. 13 of 1991 as the instrument by which the government of Swaziland compensated road accident victims who had suffered bodily injuries or loss of support following the support of breadwinners. Moreover, Dlamini enlightened the King on the Amended Sincephetelo MVA Fund Act of 2011. "The Amended Act focuses more on the medical and rehabilitative treatment of road accident victims rather than the compensation of sufferers subject to an overall capping of E1 million per accident," he elaborated.

Dlamini also described how the Amended Act permitted the Fund to execute road safety intervention strategies which would assist in the alleviation of road traffic accidents on the country's roads. He said that this was achieved in collaboration with the Fund's numerous stakeholders such as the Royal Swaziland Police, the Road Safety Council and the Raod Safety Stakeholder Alliance, amongst others. According to statistics from the Swaziland Investment Promotion Authority who are custodians of the SITF, there were over 200 exhibitors and 20 000 registered visitors throughout the fair. Over 10 countries such as Indonesia, Pakistan, South Africa and Malaysia participated in the 2015 version whereas there was also a visible presence of the secretariats from the Southern African Customs Union (SACU) and COMESA (Common Markets for Eastern and Southern Africa) as well.

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