SMVAF staff members from different departments attended a well-executed customer service training conducted by Briony Bosse from Kavana Consulting. This is part of the implementation of the Seamless Sincephetelo Strategy 20/24 which consists of 3 pillars, which has Customer Centricity at the heart of the Strategy; together with Efficiency & Sustainability.

This training, which shall be rolled out the entire week to all employees, is very vital as it shall equip staff members on the importance of providing a ‘SUPERIOR’ customer services culture not only to external stakeholders but internally as well.

The training also includes role plays, group. discussions, presentations and creative thinking that seeks to channel staff to execute innovative ideas whilst serving their clients. Consultant

Brionny Bosse said that this training will surely improve^. the Fund’s overall relations with both its internal and external stakeholders as well as its brand image.

SMVAF employees working on customer service group discussions during day 1 of the week long Customer Services Training workshop held by Kavana Consulting.