REQUEST FOR PROPOSALS FOR SERVICES FOR CONDUCTING SMVAF STAKEHOLDER SATISFACTION SURVEY

SINCEPHETELO MOTOR VEHICLE ACCIDENTS FUND REQUEST FOR EXPRESSION OF INTEREST
November 2, 2018
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REQUEST FOR PROPOSALS FOR SERVICES FOR CONDUCTING SMVAF STAKEHOLDER SATISFACTION SURVEY

TENDER NO.:SMVAF001/2018/19
Tenders are hereby invited from suitable qualified service providers to conduct a Stakeholder Satisfaction Survey for Sincephetelo Motor Vehicle Accidents Fund. The Fund intends to conduct a survey to evaluate stakeholder perception of SMVAF and determine satisfaction levels with the levels of service. This is in line with one of SMVAF’s key strategic focus areas namely, to improve customer satisfaction to 80 percent by the end of the strategic 5-year plan in 2023.
The survey should examine the triggers and barriers to stakeholder satisfaction with the aim of improving the service, thus strengthening relations. Through this survey SMVAF is then enabled to put measures in place to ensure that its services meet or exceed stakeholder expectations.
Terms of Reference will be provided after payment of a non-refundable fee of
E 500.00 to Sincephetelo Motor Vehicle Accidents Fund. Payments for the
Tender fee should be made in cash at the Sincephetelo Motor Vehicle Accidents
Fund Headquarters, Mbhilibhi Street, Mbabane. Document can be viewed on the SPPRA website at www.sppra.co.sz and also on the SMVAF website www.mva.org.sz

Documents are available at SMVAF Headquarters on the address below:
Sincephetelo Motor Vehicle Fund Headquarters
Sincephetelo Motor Vehicle Fund Office Park
Mbhilibhi Street
MBABANE

The Closing date for submission of the tenders is 30th November, 2018 at 1200HRS. Late, incomplete, telephoned or telegraphic tenders will not be considered. There will be a compulsory briefing on Friday the 16th November 2018 at Sincephetelo Motor Vehicle Fund Headquarters, SMVAF Office Park Mbhilibhi Street at 09H00. Request for Clarification closes on the 23rd November, 2018 at 1200HRS. Tenders shall be opened on the 30th November, 2018 at 1205HRS at SMVAF Headquarters.

Any actions or tendencies that will be interpreted as an attempt to interfere with or influence the tendering process will result in immediate disqualification of the Tenderer. All enquiries relating to this tender may be addressed to Sebenele Mzileni.Tel: (+268) 24086800/ (+268) 24086835, Email sebenele@mva.org.sz


Completed tenders should be delivered in a sealed envelope to the MVA Fund Mbabane Office Reception clearly marked (PROPOSALS FOR SERVICES FOR CONDUCTING SMVAF STAKEHOLDER SATISFACTION SURVEY TENDER NO…SMVAF001/2018/19)

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