Our Case services department offers the following

Hospital case Mopping
We visit accident survivors at healthcare facilities to assist them on lodging claims. This is done within 7 days of accident occurrence and our Case officers can be identified with SMVAF identification cards.
We conduct hospital, home, school and workplace follow up visits as per the need or as informed by the Case Management plan of care.
Hospital Referrals
We refer claimants for Treatment & Rehabilitation to a recommended health facility.
Caregiver Support
We provide trainings and psycho-social support toindividuals who take care of severely injured claimants.
Facilitation of Evacuations
We facilitate and coordinate the evacuation of claimants as advised by a doctor or medical team.
Enhancement of quality of life
We facilitate and coordinate structural home, school and workplace modifications and the provision of assistive devices for claimants with permanent disabilities as per need.
Treatment & Rehabilitation
We assist on procuring prescribed pharmaceutical supplies and assistive devices in consultation with the medical team.

How can you help us help you

  • SMVAF Claimants have a responsibility towards their own health and wellbeing. They are expected to adhere to the treatment and recommendations made by a doctor

  • When in doubt, Claimants must seek clarity through available platforms.

  • Claimants must ensure that they know their assigned Case Officer(s) by name, for ease of assistance.

  • Claimants must ensure that they lodge their claim timely to expedite their Treatment, Rehabilitation and Compensation.

  • Clients s ensure that they honour doctors’ appointments, as this is a requirement for a smooth flow of the claim.

  • Clients should provide valid contact details and inform the Fund in the event there is a change in contacts or place of residence.

  • In the event that a Claimant refuses to accept treatment plan, they should provide a certified affidavit stating reasons for their refusal. Please note that the Treatment and Rehabilitation is a legal requirement. Therefore, the refusal to undergo treatment may result in the repudiation of the claim.