Our Corporate Communications function forms an important part of our intellectual, social and relationship capitals. Besides being responsible for the internal communication strategy of the organization, it is imperative that our external clients know exactly what the mandate of the Fund is and how they may be assisted. Our major duties include the marketing and advertising functions of the Fund using various corporate communication strategies such as broadcasting, media and social media amongst others.
This department also implements the Fund’s Corporate Social Investment plans as enshrined in the CSI policy and is responsible for managing the Fund’s Stakeholder Engagement activities.
The Change Management Department is responsible for planning, developing, delivering, and tracking change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management, and change reinforcement.
At the inception of the Fund’s new Strategy, this department came into effect to onboard all members of staff on the way forward and to capacitate each staff member on what is required of them individually and collectively. This department with the HR Department.
The Information Technology Department is responsible for the architecture, hardware, software and networking of all computers in the organisation.
One of the biggest drivers of a successful business is efficiency, and our department is tasked with the duty to automate routine tasks to increase overall efficiency across all departments. We are accountable for providing the infrastructure for this automation.
We also implement the governance for the use of network and operating systems, enabling all Fund employees to communicate, collaborate and automate routine tasks, and generally provide teams with the functionality they need to perform their duties.
The Internal Audit Department is responsible for offering insight and advice across the organisation; , evaluating and assessing risks to departments and determining how effectively they are managed.
It also improves operations by looking at the operations in a department and comparinge them with the organization’s objectives. Internal audit helps to determine if unit operations are effective and efficient.
The department also promotes internal and external ethics through enforcing a whistle blowing fraud reporting line policy that upholds the principles of integrity, objectivity, confidentiality and competency across all dealings of the organisation.
The Case Services Department forms the backbone of the Fund’s proactive business operating model. It is responsible for identifying emergency cases as they are reported by our partners, EPR, for active management of injuries, treatment plans and rehabilitation in collaboration with health institutions and professionals within the field. It is entrusted with managing client referrals to and among various specialists for purposes of client medical needs.
Our operations form part of the intellectual and financial capitals of the Fund. The case department falls under the Operations Ddivision and is currently implementing a Case Management Strategy developed in line with the Fund’s Seamless Sincephetelo Strategy 20/24.
The Strategic Management Department focuses on providing Managers with the tools and insights needed for the development and practice of strategy within the Fund.
This involves defining the vision and mission of the organization, which in essence means the purpose of its existence. It also involves the development of the Fund’s strategy in order to chart out our future growth pattern based on some specific actions such as the implementation of the Seamless Sincephetelo Strategy 20/24. The strategy entails the Fund’s participation in the post-crash value chain in collaboration with all post-crash stakeholders such as the EPR, medical institutions and the Royal Eswatini Police, amongst others.