MVA claims to be settled in 6 months

The Seamless Sincephetelo 20/24 strategy promises to settle claimants’ claims in a period not exceeding 6 months.

This was revealed by the organisations Chief Executive Officer David Myeni during a Memorandum of Understanding signing ceremony between the MVA Fund and Eswatini Nazarene Health Institution (ENHI) and Good Shepherd Mission (GSM) hospitals respectively.

The MoU is a culmination of the Fund’s redefined strategy which is to identify a number of collaborative stakeholders in the hospital sector as the health facilities are the first point of contact for road crash victims.

Myeni said that the vision of the Fund was to provide best care and excellent service to accident sufferers and that this vision could only be achieved through such partnerships to ensure that the customer is placed at the centre of all the Funds operations.

“Today we are bearing the fruits of our months of efforts in trying to ensure that our customer centric approach to rehabilitating accident victims is at the core of all our operations.

Our new strategy positions the Fund to play a more positive role in the post-crash value chain and it is for this reason that we have consolidated mutually beneficial partnerships with key stakeholders such a Raleigh Fitkin Memorial and Good Shepherd Mission hospitals,” he said.

Myeni highlighted that all parties effectively engaged one another and that the MoU’s purported to make effective and proactive interventions in the provisions of health services to MVA patients, whilst the hospitals were to acknowledge the exceptionality of the doctor-to-patient confidentiality in MVA patients.

Myeni also disclosed that these MoU’s were to be in action for five years with the option to renew the partnerships although both entities would occasionally meet from time to time to discuss and ensure that accident patients were to receive the best possible care at all costs. The CEO further elaborated that in the past, the average claim would be settled in approximately 33 months but going forward, the strategy purports to ensure that an offer is made to the road crash victim in a period not exceeding 6 months