Employee Customer Service training off to flying start

SMVAF staff members from different departments attended a well-executed customer service training conducted by Briony Bosse from Kavana Consulting. This is part of the implementation of the Seamless Sincephetelo Strategy 20/24 which consists of 3 pillars, which has customer centricity at the heart of the Strategy, together with efficiency and sustainability.

This training, which shall be rolled out the entire week to all employees, will equip staff members on the importance of providing a ‘SUPERIOR’ customer service not only to external stakeholders but internally as well.

The training also includes role plays, group discussions, presentations and creative thinking that seeks to channel staff to execute innovative ideas whilst serving their clients. Consultant 

Brionny Bosse noted that this training will surely improve the Fund’s overall relations with both its internal and external stakeholders along with its brand image.