
Key Takeaways from the SMVAF Customer Experience Knowledge Sharing Event
March 26, 2025
SMVAF a Game Changer: in Road Safety, Saving Lives, Securing Futures
March 26, 2025


Emergency Preparedness and Healthcare Investment
The Fund has made substantial investments in improving emergency responses and healthcare infrastructure. Its Emergency Preparedness and Response (EPR) initiative, backed by E16 million, ensures road crash victims receive life-saving care within the golden hour. The golden hour is the crucial first hour after a road accident when immediate medical care greatly improves survival chances and reduces complications. Timely intervention during this period can stabilise victims and prevent life-threatening conditions.
This investment by SMVAF highlights the importance of swift emergency responses in saving lives and improving recovery outcomes. Ambulances and resuscitation centre, which is still under construction, have been strategically placed across the country, reducing response times to an average of three minutes.
“It’s all about the golden hour. If we can stabilise someone quickly, we can save lives and reduce the long-term impact of injuries,” said Mzileni. Road safety is a critical concern in Eswatini, with over 200 lives lost annually to road crashes, equating to 10 deaths per 100,000 people. The World Health Organisation estimates this figure is much higher, at 361. These fatalities and injuries cost the country about R8 billion annually, or 11% of its GDP.
This highlights the severe impact of road accidents on both the lives of emaSwati and the national economy. Contributing factors such as human behaviour, negligence, and health issues make the role of the SMVAF essential in addressing this crisis. In a recent address during the Road Injury Prevention Indaba, Prime Minister Russell Dlamini stated that the SMVAF’s targeted investments in emergency response, public awareness, and infrastructure improvements are vital in saving lives and alleviating the economic strain of road crashes. “By focusing on both immediate healthcare needs and accident prevention, the Fund plays a crucial role in safeguarding the productivity and economic stability of the nation. Without these proactive efforts, the toll on families, communities, and GDP would be devastating,” PM Dlamini said. In another matter, SMVAF has supported healthcare facilities, including the refurbishment of an operating theatre at RFM Hospital in Manzini and the provision of critical medical supplies to Mbabane Government Hospital.
These efforts have strengthened the country’s healthcare system, ensuring accident victims receive timely and quality care. Community Engagement Through the Ingwenyama Cup While compensation and healthcare remain at the core of its operations, SMVAF recognises the importance of community engagement. From claim settlements to cultural sponsorships, SMVAF plays a crucial role in serving a unifying purpose for the nation, encompassing improving the lives of emaSwati. Activities such as the Ingwenyama Cup tournament, a unique blend of football and Swati cultural celebration, has become a cornerstone of SMVAF’s outreach efforts. “Whether it is operational programmes or CSI projects, everything we do is designed to have a tangible impact on the ordinary Swati in every corner of the country,” emphasises Myeni.
The Ingwenyama Cup tournament provides a platform for promoting road safety awareness while celebrating Swati heritage through traditional activities like sibhaca and ummiso. Thousands of emaSwati gather for the event, creating opportunities for local traders and boosting grassroots economic activity. “In a world where cultural identity is increasingly under threat, it is commendable that Eswatini has a platform like the Ingwenyama Cup to showcase and celebrate our heritage,” said Myeni. “The Ingwenyama Cup is more than just a tournament. It is a platform for economic activity, cultural restoration, and presents the Fund with the opportunity to engage with emaSwati at every level. Teams from remote areas compete on equal footing with more established clubs, reinforcing the message that everyone has a chance to participate and benefit.”
In addition, the Chief Operations Officer of the Fund, Innocent Dlamini observes that due to the regular engagements in road shows and platforms presented by the Ingwenyama Cup, there is an increase in claims registered, an indication that there is an increase in awareness on critical claims matters. “In the recent tournament, the Fund conducted a brand awareness survey at key Ingwenyama Cup events and the results show that members of the public are now more aware of the Fund’s services and what do in the unfortunate event of a road crash. What we are doing now is to build on that foundation to create a memorable customer journey.”
Road safety also remains a critical area for SMVAF, and platforms such as the Ingwenyama Cup tournament are an impactful and effective platform to achieve that goal, while other projects such as the Cattle Ranging exercise and roadside clearing projects, ensure safer travels for road users. “We are here for the ordinary Swati. Whether it is through compensation, road safety initiatives, or cultural engagement, everything we do is about making a difference to the public we serve,” said Myeni. The Sincephetelo Motor Vehicle Accident Fund continues to be a pillar of hope and transformation, ensuring the journey of recovery and rehabilitation for accident survivors is as seamless as possible. Its commitment to care, proactivity, and community impact underscores its vital role in building a safer and more inclusive Eswatini.


